During an unforgettable stay in a dream place, every traveller feels the desire to share moments of joy through photos, videos but also by sharing their opinions on discussion forums. Their comments are reviewed by travel agencies, which have a privileged database to assess an organized trip, or on the contrary, to make improvements.
Travellers’ comments: valuable advice for travel agencies
Initially, a travel agency offers to organize tailor-made stays, or packages to their customers. Various preparations ranging from travel documents, to booking travel tickets, hotels and restaurants, and organization upon arrival of the customer, activities during the stay, various health and liability insurance, and return formalities related to customs and goods, are the responsibility of the travel agency. At the place of stay, every detail is important to satisfy the customer’s expectations. To get different opinions, it is advisable to look at the different opinions on the travel forums. Discussions and comments related to travellers’ opinions on travel forums focus on their positive impressions. This begins with the organization of the trip on promotional offers, packages, tours, especially in terms of preparation. Some customers love to travel several months in advance, others prefer the last moments to travel. In addition, the comments also deal with the quality of hotel accommodation, or in the middle of nature, or even in the home. Food is particularly scrutinized and criticized or congratulated according to everyone’s tastes. As for the stay, descriptions concerning details, such as the beauty of the sites, accessibility, climate, hospitality and places to visit. This pushes travel agencies to react. Travel agencies must improve in case of criticism or continue to produce the same types of services if they are successful. Travel agencies constantly scrutinize comments in order to be able to act effectively on the quality of their services. If problems are encountered at an accommodation location, the agency will choose another location or contact the hotel in question. If a tour is criticized, another itinerary will be proposed. If food is involved, other solutions will be implemented. Formalities and preparations will gradually be improved to best meet the needs and expectations of the client, as services are more personalized in travel agencies.